Services Directory

Translating and Interpreting Service (Free)

Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24 hours, every day of the year.

Mental Health Emergency Response Line (MHERL)

This service provides a rapid response to mental health emergencies across the metropolitan area. These services should be used by people involved in a mental health emergency in the community. These might include:

• individuals who feel that they require urgent assistance
• families or carers of those with a mental illness
• members of the general public who witness a mental health crisis and require assistance
• health professionals
• community welfare service providers

Suicide Call Back Service

Suicide Call Back Service is a nationwide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide.

Suicide Call Back Service offers crisis support to anyone in Australia who is aged 15 years and older.

The service can help anyone who is affected by suicide, which includes:

• Anyone who is feeling suicidal
• Anyone who is worried about someone
• Anyone who is caring for someone who is feeling suicidal
• Anyone who is bereaved by suicide
• Health professionals supporting people who are affected by suicide.

Sexual Assault Resource Centre (SARC)

The Sexual Assault Resource Centre (SARC) is the emergency sexual assault (rape crisis) service for Perth, Western Australia.

SARC is located in Perth, Western Australia, and provides high-quality care for females and males, 13 years and over, who have been affected by sexual assault (also called rape) or sexual abuse. SARC provides a 24-hour emergency sexual assault (rape crisis) service in metropolitan Perth. This involves medical care, a forensic examination and counselling support to people who have been sexually assaulted (or raped) within the previous 14 days.

SARC also provides counselling in centres across the Perth metropolitan area to people who have experienced sexual assault (rape) and sexual abuse in the past. SARC is a free confidential service. It is NOT part of the police, however SARC will support a person’s decision to involve the police.

SARC has been designed to maintain a sense of confidentiality and to provide a non-hospital environment.

Domestic Violence Liaison Officer (WA Police) (24 hrs)

Provides support to victims of family violence by providing information on relevant laws/community intervention

Family Helpline (24 hrs)

Free confidential telephone counselling and information service for families with relationship difficulties.

Telephone family helpline when:

• You want counselling or information.
• You need someone to turn to.
• People in your family could get on better.
• You want to stop taking things out on others in your family.
• You don’t want people in your family to hurt each other.
• You are worried about someone you know.

1800 Respect National Sexual Assualt, Domestic Family Violence Counselling Service

Dealing with sexual assault and domestic and family violence is never easy, but qualified and experienced counsellors can provide information and refer you to services available in your area that can help. Telephone counselling is available 24-7, whether you’re seeking help for yourself, a friend or relative, a colleague or a client. Professionals seeking assistance with work – induced trauma are also encouraged.

Kids Helpline (24 hours)

Confidential location

Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about.

My Services

WA

The Mental Health Commission has developed an online My Services directory, to help make it easier for consumers, carers and families to navigate the mental health system and find mental health and alcohol and other drug (AOD) support services.

My Services is also a useful tool for the mental health and AOD sector, enabling service planners and providers to work together using the same information.

Your Toolkit

The aim of Your Toolkit is to provide you and your family with online access to support and help on the path to a more independent, confident and safe life. It has been built in consultation with women who have experienced domestic and family violence, support workers and industry professionals who understand the needs of women and families experiencing abuse.

The Your Toolkit team does not provide direct support to individuals, but the website provides details for contacting support services and help lines and women’s refuges (most are national services or directories).

If you are in danger now please call 000.